Terms and Conditions

Italian Shoe Factory (ISF) L.L.C invites you to read these Terms and Conditions of Service carefully to fully understand ISF’s Website and utilise ISF’s Services. By using ISF’s Website and Services, you accept the following Terms and Conditions of Service. Therefore, ISF advises you to refrain from using ISF’s Website and Services if at any point you think these Terms and Conditions of Service cannot be accepted from your side. ISF’s Terms and Conditions of Service applies to the Services provided through ISF’s Website, mobile applications, or software provided by ISF. ISF may revise these Terms and Conditions of Service at any time without notice to you. Should you have any questions about these Terms and Conditions of Service, please do not hesitate to Contact Us.


Italian Shoe Factory (ISF) is the leading platform for offering design and development, prototyping and production services of top quality Italian footwear and accessories for brands, designers and retailers globally. ISF also provides an online wholesale store for shoes and accessories that can be purchased through the wholesale section of our website.  In addition, private label consultation services as well as educational materials for shoe designers is available for those who want to venture into footwear and start a shoe business


Unless otherwise indicated in these Terms and Conditions of Services, the following definitions shall apply:

  • “ISF” means Italian Shoe Factory LLC, a limited liability company registered in Dubai, UAE, with Registration Number  300936 and our head office is located on Al Qouz # 4, Umm Suqeim Road, Near Marina Exotic Home Interiors, P.O.Box 26560 – Dubai.
  • “Client” means any person or company wishing to place an order with ISF or requesting any of the other Services offered by ISF;
  • “User” means an account created via the ISF Website. ISF reserves the right to approve or reject a user account or revoke an account that was previously approved, without prior notice.


ISF will make any possible effort to limit any downtime, however ISF reserves the right to withdraw or amend the Services provided on the Website without notice. ISF will not be liable if for any reason the Website is unavailable at any time or for any period.


ISF aims to update the Website regularly, and may change the content at any time. If the need arises, ISF may suspend access to the Website, or close it indefinitely. Any of the material on the Website (including education materials, courses, products on wholesale and retail store etc.) may be out of date at any given time, and ISF is under no obligation to update such material.


ISF owns all the licensees of all the material published on the ISF Web site, including designs, styles, images, graphics, logos, educational materials, courses, etc. There are protected by international copyright laws and treaties around the world. All such rights are reserved.

All the information and quotations you receive from ISF Services are for your personal reference and you may draw the attention of others within your organisation to material posted on ISF Website and received from ISF .

You must not distribute this information outside your organisation, without ISF’s written authorization. You must not use any part of the materials on ISF’s Website for commercial purposes without obtaining ISF’s written authorization.

You must not use any part of the material on ISF’s Website to produce copies.


In accordance with ISF’s Privacy Policy, any information or technology shared by the Client and necessary to enable ISF to deliver the Services (e.g. run consultancy sessions, design collections, manufacture the Goods etc.) will be taken under ISF’s custody and not shared with third Parties except ISF’s partners that may be required for delivering the Services.


Access to the Italian Shoe Factory’s Website is free of charge, except for the sections related to educational courses, products on wholesale and retail store and any membership options. In this case, access is charged according to the course or product cost specified on the website. Prices may change at any time as per ISF’s requirements.


ISF processes information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.


A User Account is created when the User purchases one of the ISF’s Services available on the Website or when someone subscribes to certain marterials.

ISF reserves the right to approve or reject a user account or revoke an account that was previously approved, without prior notice.

ISF services are not available to minors of 18 years old.


You must not misuse ISF’s Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to ISF’s Website, the server on which our site is stored or any server, computer or database connected to our site. You must not attack ISF’s Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Crimes Ordinance published by the Government of UAE.

ISF will report any such breach to the relevant law enforcement authorities and ISF will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

ISF will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Where ISF’s Website contains links to other sites and resources provided by third parties, these links are provided for your information only. ISF has no control over the contents of those Websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via ISF’s Website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


The products displayed on ISF’s Website are documented with the best accuracy possible (high-definition of pictures, accuracy of the technical details, lead times, prices etc.). However, it is not guaranteed to be error-free. If you have any doubt or clarification request, ISF recommends you to use the Contact Us page to get in touch with our team.

ISF shall not be liable for any loss, loss of profit, damage, costs, expenses or other claims in any amount outstanding the payments made by the Client. The completion dates are estimates, and ISF shall not be deemed to be in any breach, or otherwise liable to the Client, for delays in manufacturing or delivery.


The FAQ page provides general guidelines on MOQ (Minimum Order Quantity), Lead Times, Product Pricing, Packaging, etc. These numbers are to be considered estimations and may be subject to change once an ISF Sales Representatives learns more about the Client’s project. Only then ISF can provide a more accurate quotation. ISF reserves the right to change the figures contained in the FAQ page at any time and without prior notice.


The Services that can be purchased on the ISF Website are non-refundable and the payment for the whole amount of the transaction is required upfront.

Notwithstanding anything to the contrary in this contract, ISF shall not be liable to the Client for any loss of profit or any indirect, special or consequential loss or damage, costs, expenses or other claims arising out of or in connection with the delivery of ISF Services, the manufacturing or supply of the Goods, their use or resale by the Client or their use by any customer of the Client, and the total liability of ISF for any loss, damage, costs, expenses or other claims which so arise shall not exceed the price of the Service and Goods in question.


United Arab Emirates law shall apply to the contract. Any dispute, controversy or claim arising out of or relating to this contract, in particular its conclusion, interpretation, performance, breach, termination or invalidity, shall be finally settled by the courts of UAE which will have exclusive jurisdiction.


ISF will not be responsible in any manner for any loss or damage occurring as a result of forces beyond its control, including, without limitation, natural catastrophe, war, pestilence, labor dispute, telecommunications disruption, or any other matter, cause or thing which such parties do not directly control.


ISF, Italianshoefactory.com, the Italian Shoe Factory logo, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of ISF. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.


Every effort has been made to locate the owners of copyrighted material, or their heirs or assigns, to seek permission to reproduce those images whose copyright does not reside with Italian Shoe Factory LLC. We are grateful to the individuals and institutions who have assisted in this task. Any omissions are entirely unintentional and we would be grateful for any information that would allow us to correct any errors or omissions.


If you have any concerns about material which appears on Italian Shoe Factory Website or require any additional information or clarification, please use the Contact Us page.


By using ISF’s Services or accession the ISF Website, you acknowledge that you have read these Terms and Conditions of Service and agree to be bound by them.

Updated August 1st, 2017